Terms of sale/payment methods

• Terms are COD on receipt unless prior arrangements have been made (Cash, Check, Credit Card)
  • Credit Cards (Visa, MasterCard and Discover) may be used for COD receipt purchases only.
  • Credit Cards may NOT be used in conjunction with any payment terms you may be receiving.
• Past due invoices will result in a 2% monthly finance fee
• Outstanding invoices are to be paid prior to receiving subsequent deliveries
• Orders will not be accepted for accounts over 30 days past due
• A $25 service charge will be made for extra handling of non-sufficient fund checks returned by the bank
• Price as well as terms are subject to change without notice
• Individual orders over $1500.00 will receive price level 2 for that order

Placing Orders

• Prior to placing orders the Customer Profile and the State Sales Tax Form must be filled out.
• Orders may be placed online at www.wholesomepetcom, phoned or faxed into our office. Please utilize Wholesome Pet Distributing Inc. item numbers when placing your order.
• To assist us in reducing errors and increasing efficiency, we request that you use the website or fax your order whenever possible.
• You will be notified of the day your order is due to be submitted for delivery that week.
• Orders placed after your respective day and time deadline will not be processed. Accounts may order early if necessary.

Deliveries-Minimum orders $400

• Orders over $400 receive FREE freight within truck delivery area.
• A fuel surcharge will be incurred during high fuel prices on all orders.

Returns & Credits

• In  order to assure you 100% customer satisfaction please follow guidelines listed.
• A copy of your invoice is presented at the time of delivery. Contact Customer Service within 24 hours of  delivery on discrepancies or errors (shortages, damages, or mispulled  items)
• WPDI is responsible for the condition in which you receive your product.  We are not responsible for the manner in which you merchandise your product, nor do we sell goods on consignment and cannot issue credit for the following reasons: store damage, store wear, poor rotation, or lack of sales. Credit will not be given on outdated product.
• All customer returns must use the return form. This form must be completed with proper information for credit. (Required information: customer name, address and phone; product id, description, quantity,        reason for credit and attach the product’s UPC and date code.)
• All returns must be called in to Customer Service and authorized prior to being picked up by our drivers.  Drivers are unauthorized to issue credit without an authorized credit memo and may not pick-up               product without a Return Merchandise Authorization form.
• Returns and cancellations due to customer error must be in “re-saleable” condition. (Void of any dirt, damage, fading, or evidence of pricing), and will be subject to a 10% restocking fee.

Thank You for the opportunity to provide you with our service!!